Rezolve Ai has been referenced in the Gartner research note “GenAI Product Discovery Requires a New Digital Commerce UX” (Mike Lowndes, Aditya Vasudevan, October 2025) for our role in shaping the future of conversational and multimodal commerce.
This recognition underscores the rapid evolution of digital retail — and how Rezolve is helping global brands reimagine product discovery, personalization, and the shopper journey itself.
From Static Journeys to Intelligent Conversations
For over two decades, digital commerce has followed the same linear path — a customer types a search query, browses product grids, and clicks through to a product detail page. It’s functional but far from intuitive. As digital experiences evolve, customers are demanding more natural, engaging, and adaptive interactions — ones that feel less like searching a database and more like talking to a trusted advisor.
That’s where conversational AI comes in.
Rezolve’s Conversational AI, powered by our proprietary brainpowa™ large language model, transforms product discovery into a dynamic dialogue. It understands natural language, interprets shopper intent, adapts to emotion and context, and guides each individual seamlessly from exploration to purchase.
Why Most Chatbots Fall Short
While many retailers have implemented AI chatbots in recent years, most of them are still isolated from the core shopping experience. They typically sit as standalone widgets, separate from the main site search or product pages, offering limited support and static responses.
These bots can answer FAQs, but they can’t engage in commerce. They can’t “see” what product a shopper is viewing, understand its attributes, or influence the journey beyond a scripted exchange. When a shopper interacts with a chatbot and then navigates to a product detail page, the conversation resets — the context is lost, and so is the momentum.
Rezolve changes this paradigm entirely.
Our Conversational AI integrates deeply across the commerce experience — from catalog data to product visuals, from discovery to checkout. It understands every product on the page and every action a shopper takes, synchronizing conversation and context in real time. The result is a seamless multimodal experience where dialogue and visuals continuously inform one another, helping customers find the right products faster and with greater confidence.
Built for Accuracy, Not Hallucination
One of the biggest challenges in today’s generative AI landscape is hallucination — when large language models produce inaccurate or fabricated answers. In retail, that can mean recommending unavailable products, misrepresenting features, or misunderstanding shopper intent — mistakes that erode trust and damage conversion.
Rezolve Ai is engineered differently.
Our brainpowa™ LLM is purpose-built for commerce, trained on structured product data, domain-specific taxonomies, and retail semantics — not general web text. This ensures the AI understands real product attributes, pricing, and inventory logic with factual precision. Every recommendation, every response, and every insight is grounded in verified data from the merchant’s catalog and systems.
To further safeguard accuracy, Rezolve employs retrieval-augmented generation (RAG) and multi-agent orchestration, enabling specialized agents for search, recommendation, and checkout to work in harmony. This architecture prevents misinformation and ensures that every conversational output aligns with real, current data — making it a reliable partner for both brands and shoppers.
The New Standard: Intent-Driven, Visual, and Adaptive Commerce
Rezolve’s vision for the future of commerce is intent-driven — an ecosystem where AI doesn’t just react to what shoppers type but understands why they’re engaging in the first place.
Our Conversational AI adapts dynamically to the customer’s intent, presenting the most relevant combination of visual layout, product information, and guidance. Shoppers can ask natural questions, compare options, and purchase directly within the flow of conversation. Each interaction feels tailored, human, and frictionless.
This multimodal experience merges conversation and product discovery into one. Visual results update in real time as the AI interprets user intent, while conversational dialogue continuously refines the experience. It’s not a chatbot overlay — it’s the next generation of digital commerce UX.
Ready for the Era of Agentic Commerce
As the digital landscape moves toward agentic commerce — where AI platforms play a central role in discovery and purchase decisions — Rezolve is leading the way. Our agent-ready architecture ensures brands remain visible and competitive in this emerging world of AI-to-AI transactions.
By connecting directly with retailer catalogs and APIs, Rezolve ensures that your products are discoverable not only on your own site but also across the expanding ecosystem of intelligent assistants and AI-driven platforms.
A Future That Feels Human
Rezolve’s mission is simple: to make commerce more human — powered by intelligence, empathy, and trust.
We believe the future of shopping will be defined not by clicks or catalogs, but by meaningful conversations that guide, understand, and delight. Being recognized in Gartner’s latest research reflects our commitment to leading that change — delivering commerce experiences that are adaptive, conversational, and built for real-world accuracy.
Rezolve Ai isn’t following the shift to conversational commerce. We’re defining it.
Source and attribution
Gartner, “GenAI Product Discovery Requires a New Digital Commerce UX,” Mike Lowndes, Aditya Vasudevan, 23 October 2025. ID G00840486.
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
