Coles Supermarkets Streamlines Click & Collect with Rezolve Ai, Boosting Customer Satisfaction and Efficiency
The Challenge As digital sales became an increasingly vital component of their business, Coles Supermarkets, a leading B2C retailer in Australia, faced the challenge of optimizing their Click & Collect “Delivery-to-Boot” service. While ecommerce sales contributed a significant 11.3% penetration in Q3, ensuring a seamless and efficient customer experience for these digital orders was crucial. Coles…